Councils
Resident services, waste and field operations, works and assets, payments, compliance and reporting. Proven at metro council scale and ready to deploy.
RS9 · Government Operations Systems · Local & State
The systems government runs on.
Custom-built by RS9.
From resident requests to field operations, case management to AI evidence, RS9 builds the platforms councils and agencies actually need, then proves them in production. Not configured around someone else's product. Built around yours.
Proven in production at one of NSW's largest councils. Australian-owned & hosted. Following AS9100D quality standards.
- Since 2017
- Council production partnership
- ~500k
- Resident bookings handled
- Full rebuild
- Won open competitive tender, 2025
- AS9100D
- Following strict aerospace quality standards
- Sovereign
- Australian-owned & hosted, AWS Sydney
A selection of clients, past and present
"Does it do ___ ?" → Yes.
Need a government system that does it? We build it.
Government runs on operations. RS9 builds the software that runs them, on one proven platform that plugs into the systems you already use. Waste is where we started. It is not where we stop.
Resident requests & CRM
Customer service, case intake, status tracking, SLAs and notifications.
Case & complaint management
Routing, escalation, resolution and full audit trail across departments.
Waste & field operations
Bookings, bulky collections, FOGO, crews, runs and exceptions.
Works, assets & maintenance
Work orders, asset rules, crew dispatch and outcome tracking.
Route optimisation & driver apps
Live routing, run sheets, mobile field apps and productivity analytics.
Payments, bookings & permits
Fees, facility bookings, licences and applications, end to end.
AI evidence & camera intelligence
On-vehicle cameras, image analysis and human-reviewed evidence workflows.
Inspections & compliance
Field inspections, regulatory checks and statutory reporting.
DA & application intake
Lodgement, completeness checks, referrals and applicant status comms.
Tender & grant evaluation
Criterion-locked, cited, audit-ready assessment support for decision-makers.
Reporting & spatial intelligence
Dashboards, hotspot mapping and operational visibility for execs and ops.
Not on the list?
If your council or agency needs it, we build it, on a platform already proven in production.
Tell us what you need
The RS9 difference
Extend the systems you already use.
Your core CRM, ERP, GIS and records systems stay. RS9 builds the operational layer around them, shaped to how your organisation actually works, on a platform already proven in production. Bespoke that performs like product.
Your systems stay
- Pathway, TechnologyOne, GIS, EDRMS and payments remain your systems of record.
- No rip-and-replace, no multi-year migration.
- Your processes stay yours. The software is shaped around them.
- Your data stays yours, and exportable.
RS9 adds
- The operational layer: requests, bookings, cases, crews, routing and field work.
- Custom workflows built around how your teams actually work.
- One layer from the resident's request to the work on the street.
- Working software fast, on a proven, reusable foundation.
RS9 Civic: the council operations platform
Resident services and field operations in one place: requests, bookings, cases, crews, routing, payments, evidence and reporting. Proven in production at Canterbury-Bankstown, modular, integration-friendly, and built to be procured.
- Resident portal
- Admin & ops dashboards
- Driver & field apps
- Route optimisation
- Evidence workflows
- Integrations
Live · Canterbury-Bankstown
- 54%
- Reduction in illegal dumping at CBCity, a council program RS9 helped contribute to
- 40%
- Projected fuel & carbon reduction from RS9 route optimisation
- One platform
- Resident, admin and field in a single system
- Plugs in
- Works with your core CRM, ERP, GIS and records
Built for local government. Engineered for state.
State agencies
Licensing, grants, inspections, case management and citizen services. The same GovOps platform, custom-built per agency. Wherever government runs operations, RS9 builds the system that runs them.
For procurement & tender teams
Built to be procured.
Everything an evaluation panel needs to say yes with confidence, ready before you ask.
Quality-managed
Engineering and delivery follow strict AS9100D and ISO 9001:2015 quality-management standards.
Sovereign by default
Australian-owned company. Hosted in AWS's Sydney region, on infrastructure covered by AWS's ISO 27001 and SOC 2 certifications. Your data stays yours and exportable.
Integration-friendly
Plugs into Pathway, TechnologyOne, GIS, EDRMS and payments. No rip-and-replace.
Governed AI
AI-assisted, never AI-decided. Authorised officers keep final responsibility, with human review, citation trails and audit logs.
Tender-ready
Registered on AusTender and the Victorian eServices Register. Insurance, security and continuity documentation in hand.
Low-risk delivery
Standardised foundations, bespoke workflows and supported outcomes: modular rollout, fixed-scope pilots and a live reference you can call.
Need a system built for how government actually works?
Tell us the problem. We will show you what we have already built, and what we can build for you.
Or write directly: [email protected]