Councils
Resident services, waste and field operations, works and assets, payments, compliance and reporting. Proven at metro council scale and ready to deploy.
GovOps · Government Operations Technology, Local & State
The systems government runs on.
Custom-built by RS9.
From resident requests to field operations, case management to AI evidence, RS9 builds the platforms councils and agencies actually need, then proves them in production. Not configured around someone else's product. Built around yours.
Proven in production at one of NSW's largest councils. Australian-owned. AS9100D quality-managed.
- 7 years
- Council production partnership
- 500k+
- Resident bookings supported
- Full rebuild
- Won competitive tender
- NSW CRM
- Waverley resident services
- AS9100D
- Aerospace-grade quality system
- Sovereign
- Australian-owned & hosted
"Does it do ___ ?" → Yes.
Need a government system that does it? We build it.
Government runs on operations. RS9 builds the software that runs them, on one proven platform that plugs into the systems you already use. Waste is where we started. It is not where we stop.
Resident requests & CRM
Customer service, case intake, status tracking, SLAs and notifications.
Case & complaint management
Routing, escalation, resolution and full audit trail across departments.
Waste & field operations
Bookings, bulky collections, FOGO, crews, runs and exceptions.
Works, assets & maintenance
Work orders, asset rules, crew dispatch and outcome tracking.
Route optimisation & driver apps
Live routing, run sheets, mobile field apps and productivity analytics.
Payments, bookings & permits
Fees, facility bookings, licences and applications, end to end.
AI evidence & camera intelligence
On-vehicle cameras, image analysis and human-reviewed evidence workflows.
Inspections & compliance
Field inspections, regulatory checks and statutory reporting.
DA & application intake
Lodgement, completeness checks, referrals and applicant status comms.
Tender & grant evaluation
Criterion-locked, cited, audit-ready assessment support for decision-makers.
Reporting & spatial intelligence
Dashboards, hotspot mapping and operational visibility for execs and ops.
Not on the list?
If your council or agency needs it, we build it, on a platform already proven in production.
Tell us what you need
The RS9 difference
Off-the-shelf makes you fit their product. We build yours.
The big vendors sell a fixed product and bill you to bend it around how your organisation works. RS9 builds the system around how your organisation actually works, on a platform already proven in production. Bespoke that performs like product.
Off-the-shelf suites
- You reshape your processes to fit their software.
- Every change is a costly configuration project.
- Gaps in the field, the truck and the front counter go unmet.
- Rip-and-replace risk, multi-year rollouts, locked roadmaps.
RS9 custom-build
- The system is built around your workflow, not the reverse.
- Working software fast, on a proven, reusable foundation.
- One layer from the resident's request to the work on the street.
- Plugs into Pathway, TechnologyOne, GIS and EDRMS. No rip-and-replace.
MyCouncil: the Council Intelligence Platform
Everything a modern council needs to run resident services and field operations in one place: requests, bookings, cases, crews, routing, payments, AI evidence and reporting. Live in production at Canterbury-Bankstown, modular, integration-friendly, and built to be procured.
- Resident portal
- Admin & ops dashboards
- Driver & field apps
- Route optimisation
- AI evidence
- Integrations
Live · Canterbury-Bankstown
- 12 weeks → 2
- Request-to-resolution, redirected to the street
- One platform
- Resident, admin and field in a single system
- Plugs in
- Works with your core CRM, ERP, GIS and records
Built for local government. Engineered for state.
State agencies
Licensing, grants, inspections, case management and citizen services. The same GovOps platform, custom-built per agency. Wherever government runs operations, RS9 builds the system that runs them.
For procurement & tender teams
Built to be procured.
Everything an evaluation panel needs to say yes with confidence, ready before you ask.
Quality-managed
AS9100D aerospace-grade quality system; ISO 27001 and IRAP-aligned security roadmap.
Sovereign by default
Australian-owned, Australian-hosted, your data stays yours and exportable.
Integration-friendly
Plugs into Pathway, TechnologyOne, GIS, EDRMS and payments. No rip-and-replace.
Governed AI
AI-assisted, never AI-decided. Human review, citation trails and immutable audit logs.
Panel-ready
SCM0020 advanced supplier; insurance, security and continuity documentation in hand.
Low-risk delivery
Modular rollout, fixed-scope pilots and a live reference you can call.
Need a system built for how government actually works?
Tell us the problem. We will show you what we have already built, and what we can build for you.